Excellent service, from start to finish! In everything we do, we pledge honesty, dependability and a job well done. Our philosophy is to honor God with our business. Faithful adherence to a strong moral and ethical ideal guides all aspects of our company’s operation, as well as our personal lives. Rather than an expression of a particular religious belief, or a basis for exclusion, it is mandate for inclusion and a constant reminder for us to do the right thing, in the right way.
We encourage everyone in the Grand Finale Cleaning family to live by principles of honesty, fairness and diligence. Communication is the cornerstone of excellent service. We promote proactive communication within our own company and with our clients, having a degree of responsiveness unparalleled in the industry. Prompt customer response is an example of our dedication. Our customer service representatives, managers, supervisors and specialists are devoted to providing a prompt, effective response to all of your requests. Ongoing employee training incorporates the most advanced cleaning process, products and equipment.
Our training methods are always under constant development in order to take advantage of the latest innovations. Our “one maid-per-home” system insures your home receives the personalized care it deserves. When one of our associates is assigned to your home, the same person returns routinely. Regular quality inspections provide beneficial feedback to our associates to insure they are always improving. Inspections are meticulous and frequent, focusing on the details that separate good service from great. Our employees are encouraged to suggest ways in which our performance can be enhanced.